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Home > FAQs
 
The following are general questions about New Freedom Solutions and our policies, and are not related to specific products. If you have questions about products, please click Meet "Freedom" the Product Pup, where you will find links to several product-related topics.

 
 

Where are you located?

Our offices are located in West Melbourne, FL. For speedier delivery we ship from several different warehouses across the United States. Please see our shipping policy for further details.
 
 
For your convenience we offer a flat $5.95 standard shipping rate for all orders delivered in the continental United States. Please see our shipping policy for further details.


How quickly are orders processed?

Orders are typically processed the day the order is received. All orders placed on business days before 11:00 a.m. Eastern Time will be shipped the same day. Please see our shipping policy for further details.


What shipping methods are used?

All orders will be shipped via Fed Ex Home Delivery or UPS Ground Delivery. Some samples may be shipped by US Postal Service via priority mail.
 
All Medline, MoliCare, and MoliForm products will be shipped directly from one of the five Medline distribution centers in the United States.
 
All Tranquility and Select Products will be shipped by Principle Business Enterprises in Ohio. All other products will be shipped by a warehouse on the East Coast. Sample products may or may not be shipped directly from their manufacturer.
 
Because products are shipped from different locations, an order including a variety of products or case quantities may be shipped in seperate boxes and may be received on different days. With the exception of samples, you will be receiving a tracking number for each box shipped to you. Regardless of the number of boxes being shipped, each order in the continental United States remains a flat $5.95. Please see our shipping policy for further details.
 

When will I receive my order?

For in-stock items delivered within the continental United States, you should expect to receive your order within approximately 1 to 6 business days. If the supplier provides us with any tracking numbers, we will immediately pass those on to you.


Do I have to pay sales tax?

Sales tax of 6% is added onto orders from Florida only.


How do I check the status of my order?

When your order is shipped, we will pass along any tracking numbers we receive from our suppliers. You can also log into your account to check the status of your oder at any time. If a question remains unanswered, please contact us at 1-877-NFS-7887 or email us at orders-reply@newfreedomsolutions.com

Is placing an online order with New Freedom Solutions secure?
We know through experience that everyone wants a safe, secure online store from a source you can trust. You can feel secure in knowing that we use SSL (Secure Socket Layer), a secure means for handling your online order. In addition, most credit card companies provide additional safeguards to protect your online transaction. We also accept PayPal and Google Checkout, which are payment systems accepted by thousands of businesses. Using PayPal or Google Checkout allows you to make your purchase without ever entering any financial information onto our website. To learn more about obtaining a PayPal account, click here.  To learn more about obtaining a Google Checkout account, click here.
 
 

How will my personal information such as my address, phone number, or email be used?
New Freedom Solutions respects your privacy. We will not use any information you provide to us for purposes other than to contact you about your order, or to notify you of products that we believe may be of interest to you. This information is not shared with anyone outside of our organization. For more information, please see our Privacy Policy.

 
New Freedom Solutions is committed to your privacy, protection and peace of mind. We do not sell, trade, lend or transfer your name, address, telephone number, e-mail address, items ordered or any other personal data with any other company besides our warehouses. Our warehouses do not sell, trade or transfer any of your personal information as well. For further information, please see our Privacy Policy.
 
 

Will you send me promotional material?
Our promotional materials are primarily email communications. Our email service is permission-based. If you receive a mailing from us, our records indicate that (a) you have expressly shared your email address for the purpose of receiving emails from one or more of our subscription lists ("opt-in"), or (b) you have registered or purchased from or otherwise have an existing relationship with us.
 
When you sign up for any New Freedom Solutions subscription list, we may send you an occassional email with organizational updates, important announcements and opportunities, or other emails at our discretion. New Freedom Solutions respects and appreciates your time and attention, and will not send excessive email communications in addition to what you have requested from us.
 
Each list-based email sent contains an easy, automated way for you to stop receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the SafeUnsubscribe™ or Update Profile links at the end of any email. Please see our Privacy Policy for more information.


Can I cancel my order after it has been placed?

Please contact us as soon as possible for any changes or updates to your order at 1-877-NFS-7887 or by email at
orders-reply@newfreedomsolutions.com. If you order has not been processed and shipped we should be able to stop the order and issue a refund. If the order has been sent we cannot stop the shipment. You will need to go through our standard return procedure. Please see our return policy for more information.
 

What if my shipment arrives damaged or the products are defective?
If products are found to be defective or were received damaged, please contact us within one week of delivery for return instructions including complete replacement or a full refund at 1-877-NFS-7887 or email us at returns@newfreedomsolutions.com. Please see our return policy for more information.
 

What product guarantee do you offer?
Your satisfaction and protection are our priority. We want the products you purchase from us to be the best solutions for you or for those for whom you are caring.
 
If your purchase does not meet your needs, please contact us for assistance in returning your purchase. We will promptly refund the purchase price for unused, unopened items within 30 days of delivery if the products are returned undamaged in their original packaging. We will also provide you with additional samples so you can select a better product for your needs.
Please understand that for health reasons, we cannot accept returns of used merchandise or opened disposable products, unless the products are defective. If you purchased a case, you will be able to returned unopened bags the case may contain as per our return policy.
 
If products are found to be defective or were received damaged, please contact us within one week of delivery for return instructions including complete replacement or a full refund. Please contact us at 1-877-NFS-7887 or email us at returns@newfreedomsolutions.com. Please see our return policy for more information.


How do I return an item?
Your satisfaction and protection is our priority. We want the products that you purchase to be the products that you need and the products that work for you. If your purchase does not meet your needs please contact us for assistance in returning your purchase. We will promptly refund your purchase for unused items within 30 days (less shipping and handling) if returned undamaged in their original packaging. We will also provide you with samples so you can select that best product for your needs.

 

Please understand that for health reasons, we cannot accept returns of used merchandise or opened disposable products, unless the products are defective. If you purchased a case, you will be able to returned unopened bags the case may contain as per our return policy.

 

If the products were received damaged we will refund your purchase 100% or we will send you replacements if we are contacted in 5 days of delivery.

 

If any of the items you receive are defective please contact us to arrange a return and we will refund you purchase 100% or send you replacements.

 

Please contact us at 1-877-NFS-7887 or email us at returns@newfreedomsolutions.com
 

What forms of payment do you accept?
We accept American Express, Discover, VISA, MasterCard, PayPal, and Google Checkout for online purchases.  For phone orders we are able to accept American Express, Discover, VISA, and MasterCard. 

Do you take or process insurance or medicare?
We do not participate directly with insurance companies. We suggest you contact your insurance carrier to find out if your purchases quality for reimbursement. We will provide you will a receipt that you can use for reimbursement.

 

 

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