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Home > Return Policy

Complete satisfaction is our guarantee

Your satisfaction and protection are our priority. We want the products you purchase from us to be the best solutions for you or for those for whom you are caring.

If your purchase does not meet your needs, please contact us for assistance in returning your purchase. We will promptly refund 100% of the purchase price for unused, unopened items within 30 days of delivery if the products are returned undamaged in their original packaging. We will also provide you with additional samples so you can select a better product for your needs.


Please understand that for health reasons, we cannot accept returns of used merchandise or opened packages of disposable products, unless the products are defective. However, if you purchased a case, any unopened bags or packages within the case may be returned.
If products are found to be defective or were received damaged, please contact us within one week of delivery for return instructions including complete replacement or a full refund.


Please contact us at 1-877-NFS-7887 or by email at: returns@newfreedomsolutions.com.
If you have any questions regarding this policy, please contact us.
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